Shipping Policy

Effective date: 20 August 2026

1. Where We Ship

Tabs Wellness ships to serviceable PIN codes across India through third-party courier and logistics partners. Serviceability can vary by product, payment method, destination, courier capacity and applicable restrictions. Enter your PIN code at checkout, where available, to confirm whether delivery is currently supported.

2. Order Processing Time

Orders are normally processed within 1-2 business days after payment confirmation or successful cash-on-delivery verification, unless a different timeline is stated on the product page, during checkout or in an order communication.

Orders placed on Sundays, public holidays or during major sale periods may require additional processing time. Personalised, pre-order, limited-stock or special-bundle products may also have separate dispatch timelines.

3. Estimated Delivery Time

After dispatch, many serviceable locations may receive orders in approximately 3-7 business days. Some remote or extended-area destinations may take approximately 5-10 business days or longer. These are estimates rather than guaranteed delivery dates.

The estimated delivery date shown at checkout or in your tracking link is the best available estimate for that order. Delivery may be affected by courier operations, weather, public holidays, high order volumes, route disruption, natural events, local restrictions, address issues or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, if any, are displayed before you confirm the order. Charges may depend on order value, destination, product weight, delivery speed, promotions, payment method or courier availability. Any free-shipping threshold or promotional shipping offer will be subject to the conditions shown at the time of purchase.

5. Discreet Packaging

Customer privacy is important to Tabs Wellness. We use secure outer packaging intended to protect the products during transit and keep the order discreet. Courier labels will contain the information necessary for delivery and regulatory or logistics requirements, but we aim to avoid unnecessary product-detail disclosure on the external packaging.

6. Order Tracking

Once your order is dispatched, tracking details are normally sent to the mobile number, email address or account associated with your order. Tracking scans are controlled by the courier and may take time to update after pickup, between hubs or around weekends and holidays.

If the tracking status has not changed for an unusual period or the parcel is shown as delivered but you have not received it, contact our support team with your order number and tracking details.

7. Address Accuracy

Please provide a complete and accurate delivery address, PIN code, mobile number and any useful landmark before placing the order. We cannot guarantee that an address can be changed after the order has been processed or handed to the courier.

If you notice an error, contact support immediately. We will try to help before dispatch where operationally possible. Additional courier charges may apply to re-shipping where delivery fails because of an incorrect or incomplete address provided by the customer, subject to applicable law and disclosure.

8. Delivery Attempts

The courier may make one or more delivery attempts depending on its operating policy. Please keep the registered mobile number reachable around the expected delivery window. If delivery repeatedly fails because the customer is unavailable, refuses the parcel without a valid issue, or cannot be contacted, the shipment may be returned to us.

9. Cash on Delivery

Cash on delivery (COD) may be available for selected PIN codes, order values and products. COD availability is shown at checkout and may be restricted for certain destinations, repeat failed deliveries, high-risk orders or where the courier does not support COD. Additional COD fees, if applicable, will be displayed before the order is confirmed.

10. Split Shipments

An order containing multiple products may sometimes be shipped in more than one package because products are stored at different fulfilment locations, become available at different times or require different handling. If your order is split, you may receive separate tracking numbers and delivery dates.

11. Damaged, Tampered or Incorrect Delivery

If the outer parcel appears seriously damaged or visibly tampered with at the time of delivery, you may refuse the parcel where practical and contact us immediately. If you accept the parcel and then discover damage, shortage, tampering, expiry or an incorrect product, contact us within the period stated in our Return & Refund Policy and preserve the packaging and evidence requested there.

12. Delayed or Lost Shipments

If a shipment is significantly delayed beyond the current courier estimate, contact our support team and we will raise an investigation with the logistics partner. If the courier confirms that a prepaid shipment is lost or cannot be delivered, we will arrange an appropriate replacement or refund, subject to stock availability and our Return & Refund Policy.

13. Product and Location Restrictions

Some products may not be eligible for delivery to every location because of courier restrictions, temperature or handling requirements, regulatory limitations or other operational reasons. If a product cannot be shipped to your address, the website may prevent checkout or our team may contact you to cancel or modify the affected part of the order.

14. Delivery During Extreme Weather or High Temperatures

Certain products, including chocolate, can be sensitive to heat. We use reasonable packaging and fulfilment practices, but exposure to high temperatures during transit can sometimes affect appearance or texture without necessarily affecting product safety. Store products promptly according to the instructions on the packaging after delivery.

15. Holidays, Sales and Peak Periods

Festivals, public holidays, major promotions, launches and unusually high order volumes can extend processing and delivery times. We will make reasonable efforts to communicate material delays, but courier estimates can change dynamically during peak periods.