Effective date: 20 August 2026

1. Our Return Philosophy

We want every Tabs Wellness order to reach you in the expected condition. If you receive a product that is damaged, defective, incorrect, expired, incomplete or visibly tampered with, please contact us promptly so we can review the issue and provide an appropriate resolution.

Because our catalogue may include chocolates and other edible products, supplements, personal-care products, intimate wellness products and other hygiene-sensitive items, many products cannot be returned simply because you changed your mind after delivery. This helps protect product safety, hygiene and integrity.

2. Eligible Return / Replacement Situations

Subject to verification, we may offer a replacement, refund or other suitable resolution where:

• You received a product different from the item shown in your confirmed order.
• The product was materially damaged during transit.
• The product is defective or unusable on arrival.
• The product is expired when delivered.
• The package appears materially tampered with before delivery or the product seal is compromised on arrival.
• An item or quantity is missing from the delivered order.
• Another return, replacement or refund right applies under applicable law.

3. Items Generally Not Returnable

Unless required by applicable law or the product was delivered damaged, defective, incorrect, expired or tampered with, the following are generally not eligible for return after delivery:

• Chocolates, food products, consumables and supplements.
• Opened, used or partially consumed products.
• Intimate wellness or hygiene-sensitive products.
• Personal-care products where the seal, protective packaging or hygiene barrier has been opened.
• Products damaged due to improper use, mishandling, incorrect storage or failure to follow instructions.
• Products without their original packaging, labels, accessories, inserts or serial / batch details where these are reasonably required to verify the claim.
• Free gifts, samples or promotional items, unless they are independently defective and the promotion expressly provides a remedy.
• Products purchased from a seller, marketplace or retailer other than Tabs Wellness, unless Tabs Wellness is responsible for fulfilment and the order can be verified.

4. Report an Issue Within 48 Hours

For damaged, defective, incorrect, incomplete, expired or tampered deliveries, please contact customer support within 48 hours of delivery. Reporting quickly helps us verify courier, warehouse and packaging records.

Your request should include:

• Order number and the name / mobile number used for the order.
• A short description of the issue.
• Clear photographs of the outer package, shipping label, product packaging and affected product.
• Batch/lot number and expiry date where relevant.
• An unboxing video where reasonably required to verify transit damage, tampering, shortage or an incorrect item.

5. Do Not Use a Product You Intend to Return

If you believe a delivered product is incorrect, tampered with, damaged, expired or defective, do not consume, apply or use it. Keep the product, packaging and invoice / order details safely until our support team has completed the review or provided return instructions.

6. Review and Approval Process

1. Contact Tabs Wellness support within the applicable reporting period.

2. Share the order details and supporting evidence requested above.

3. Our team will review the claim and may ask reasonable follow-up questions.

4. If the claim is approved, we will confirm whether the resolution is a replacement, refund, store credit or another remedy permitted by law and appropriate to the issue.

5. Where a physical return is required, follow the pickup or return instructions provided by our team. Do not ship a product back without authorisation, because the return address and process may differ from the original shipping address.

7. Refund Method and Processing Time

Approved refunds for prepaid orders will normally be initiated to the original payment method. Approved refunds for cash-on-delivery orders may require bank, UPI or other payout details so the refund can be processed.

We aim to initiate an approved refund within 5-7 business days after the return / claim review is completed and any required returned product is received or verified. Your bank, card issuer, UPI provider or payment gateway may take additional time to reflect the credit in your account.

Shipping charges, convenience fees, COD fees or other non-product charges are refundable only where stated at checkout, where the entire order is cancelled before dispatch, where the fulfilment error is attributable to us, or where required by applicable law.

8. Replacement Availability

A replacement is subject to stock availability and serviceability. If an identical replacement is unavailable, we may offer a refund, store credit or another mutually acceptable resolution. A replacement order may have a new dispatch and delivery timeline.

9. Order Cancellation Before Dispatch

If your order has not yet been processed or dispatched, you may request cancellation through the available account or support channel. We will try to honour the request, but cancellation is not guaranteed once picking, packing or courier handover has begun. If a prepaid order is successfully cancelled, the eligible amount will be refunded to the original payment method.

10. Refused Delivery and Failed Delivery

If a prepaid order is refused without a valid product or delivery issue, or repeatedly fails because the customer is unavailable or provided an incorrect/incomplete address, any refund may be processed after the parcel returns to our facility and may be subject to non-refundable shipping or return-to-origin charges where permitted and disclosed. If the failure is caused by us or the courier, we will provide an appropriate resolution.

11. Allergies, Suitability and Change of Mind

Please review ingredients, allergen information, warnings and usage instructions before ordering. A product is not normally returnable solely because you dislike the taste, texture, fragrance, appearance or effect, or because it is unsuitable for your individual preference, unless the product is materially different from its description or a legal return right applies.

If you experience an adverse reaction, stop using the product and seek appropriate medical advice. Contact us so we can record the product and batch information.

12. Marketplace and Third-Party Purchases

If you purchased a Tabs Wellness product through a third-party marketplace, retailer or distributor, that seller’s return and refund process may apply. Please contact the seller shown on your invoice first unless the order was fulfilled directly by Tabs Wellness or applicable law provides otherwise.

13. Abuse and Fraud Prevention

We may decline claims that are fraudulent, materially inconsistent with order or courier records, based on deliberate product damage, or part of repeated policy abuse. This does not affect legitimate consumer rights or prevent a genuine claim from being reviewed fairly.

14. Policy Changes

We may update this Return & Refund Policy from time to time. The version displayed on the website when you place your order will generally govern that order, subject to rights that apply under law.